Client Spotlight – Hillerich & Bradsby
When COVID-19 shut down baseball, other sports and tourism, their business revenue was severely impacted. As you can see in the video below, they quickly shifted their glove supply chain into the production of anti-bacterial face masks, donating a portion of the proceeds to food banks. Although it’s not shown in the video, they also re-purposed their national distribution center, turning it into a shipping point for PPE of all kinds.
Client Spotlight – Platinum Pest Solutions
When COVID-19 hit, property managers became reluctant to allow Platinum’s technicians into their buildings and residents became afraid to allow them into their units. That was bad for everyone. Residents started having more pest problems. Property managers started getting more complaints. And Platinum’s revenues took a big hit.
How “Employee Engagement” Really Works
This is the story of employee engagement—what you have to do to create it and what you have to manage in order to keep from losing it.
Executing Today’s Business
When you and your team walk into your business in the morning and start doing things, every action you take falls into one of two buckets.
The Foundation of Profitable Growth
If there is an overused, misunderstood, eyeroll-causing word in the business dictionary, it has to be “strategy.” Bear with us.
The Paradox of COVID-19
It’s been said that what doesn’t kill you only makes you stronger. While that’s easy to say, it’s a perspective that only works well outside of the moment—the present tense. Given the world response to the COVID-19 outbreak, we face another paradox that we feel warrants discussion.
The High Impact and Low Cost of Recognition
Human beings are hard-wired to crave recognition. When we know that others are seeing us in a positive light, our brains release a few chemicals into our systems that makes us feel good both physically and emotionally. This feeling encourages us to engage or move towards the source that triggered it. In short, we move closer because we want more of that feeling.
Living Your Ideal Life
In business and life, we sometimes lose sight of why we do the things we do. In our hamster-wheel efforts to complete our endless to-do lists, it’s easy to become lost in the details of what occupies our time, our energy and financial resources. Most of us rarely stop and ask ourselves the simple question, “why?” In this environment, we lose sight of the reality that our businesses, though important and profoundly personal, are really just a means to an end, not the end itself. We forget to ask ourselves why doing what we do day-in and day-out is important.
8 Cash Flow Drivers, Modest Improvements and a Big Win
In a quarterly planning session 6 months ago, the team I was working with expressed great frustration with the inconsistency of their profit and cash flow. In some quarters, they did very well, while in others they barely broke even. In no recent period, however, did they generate as much profit and cash as they thought they should.
By the Time You Ask, “Did We Win?” It’s Too Late to Change the Score
Of the various definitions of “win” that you can find in a dictionary, the one I like best for business (and life) is: