Lt. Columbo, (Former) Sales Guy
If you’re old enough, you might remember Lt. Columbo, the absent-minded, rumpled detective whose catchphrase was, “Oh, one more thing.” This was always followed by a question his suspect didn’t expect. Enough of these, and he’d eventually catch the suspect in a lie. Case closed.
Fight or Flight
Buried deep in the reptilian part of our brain is a system that quickly constantly scans the environment looking for potential threats. When it spots one, it reacts with an instant impulse of “fight” or “flight”.
The more recently developed portions of our brain help us ultimately decide what to do. But the instant assessment cannot be turned off. It is an automatic, unconscious response to threat, developed over millions of years to help enhance the odds of survival.
One Giant Leap and “The Vision Thing”
The 50th anniversary of the Apollo 11 lunar landing on July 20 brought back some old memories. For my generation, Neil Armstrong’s first step onto the lunar surface is one of those few events in history where you can remember exactly where you were and what you were doing. I remember staying up a little late on a Sunday night and huddling around the TV with the rest of my family to watch him take the first step and utter those famous words: “That’s one small step for (a) man, one giant leap for mankind.”
A few years ago, I went up to Green Bay, WI to see the Bears play the Packers on a Monday night. My son and I made the trip with my wife’s brother and his son, who live in the LA area but somehow are huge Packers fans. When we arrived at the stadium on Sunday afternoon for a tour, my nephew said, “look at the clock.” I said “OK, it’s 1:15”. Then he said, “look at your watch.” I saw it was 1:00 and remembered about “Lombardi Time.”
Keys to Consistent Execution: Process and Structure
Just outside Chicago, there’s a restaurant that Forbes ranks as the highest-revenue single-location restaurant in the U.S. ($24 million NOT including alcohol). It seats 700 people, has a staff of 300, serves 2,500 meals on average days and nearly twice that on peak days).